Job Description

Provide support within the IT team within the following areas:

  • Daily user support
  • Backend upgrades
  • Migrations
  • General laptop and server systems’ administration
  • Miscellaneous services dictated by the ITO

Responsibilities:

  • Provide on and off site customer support (phone, remotely).
  • Troubleshoot, diagnose, and resolve problems related to: hardware failure, operating systems, software applications, and network issues.
  • Provide accurate and detailed descriptions of incidents and service requests in a ticketing system.
  • Diagnose, resolve, or refer issues related to Macs and PCs in a timely manner.
  • Manage wireless devices (cell phones, tablets, MOFIs, etc.)
  • Create, maintain and support training materials.
  • Enforce corporate protocol
  • Report violation of corporate protocol when necessary

Requirements:

  • Bachelor’s of Science degree in Information Technology, Computer Science, or equivalent work experience.
  • 5 years+ of help desk/IT customer service support and/or network systems engineering experience.
  • Experience with Apple (OS X, Server, & iOS), Linux (Debian, Ubuntu, CentOS, RHEL), Windows, and/or Android devices.

The ideal candidate will have

  • 5 years+ of help desk/IT customer service support and/or network systems engineering experience.
  • Excellent troubleshooting and multi-tasking skills
  • Ability to work independently and as part of a team
  • Sound interpersonal skills
  • Ability to maintain a positive attitude despite challenging situations
  • Ability to make decisions based on business ethics and not personal morale.
  • Networking skills (Juniper, Cisco) preferred.

The ideal candidate will be:

  • Timely and efficient in all matters concerning clients
  • capable of deciphering paradoxical situations
  • Experienced with VoIP phone systems (Cisco Collaboration Tools) preferred.
  • Excited to work and learn in a fast paced, constantly evolving environment.
  • Available to work nights and/or weekends when necessary.
  • Experience with Apple (OS X, Server, & iOS), Linux (Debian, Ubuntu, CentOS, RHEL), Windows, and/or Android devices.